Customer satisfaction and a culture of excellence continue to propel the ongoing success of our multi-award winning client, Gentle Giant Moving Company. In the past six months alone, Gentle Giant Moving Company garnered three major awards, including being singled out as one of fifteen Top Small Workplaces nationwide by the Wall Street Journal and Winning Workplaces in their first Annual Top Small Workplaces Award Program. Criteria for selecting the award winners included a national search for employers with fewer than 500 employees, that foster teamwork, flexibility, high productivity and innovation while also treating their workforce with respect, providing opportunities for professional growth and advancement, and providing benefits, both traditional and nontraditional, that make the employee experience better. Gentle Giant Moving Company was selected from among 850 companies across the country that were nominated for this honor.
In addition, Gentle Giant won its eighth Best of Boston award for moving, as featured in Boston Magazine's Best of Boston 2007 issue. And, most recently, the company received its sixth Angie's List Super Service Award, achieving a superior service rating for 2007.
How do they do it? Larry O'Toole, President and CEO of Gentle Giant Moving Company, notes that while Gentle Giant has been honored with numerous awards from the local and national business communities, "Our most valued achievement is the feedback of many satisfied customers. These awards support our belief that if you invest in your employees, set high expectations, and reward them for treating people well, your customers will receive the best care and share their experience with others."
Amazingly, 80% of Gentle Giant’s business is generated through referrals and repeat customers. The company reports that this high rate of customer retention has allowed it to continuously increase revenue over its 27 years of business. Gentle Giant continues its high volume of local, or within-state moves, and cites the growth of its interstate moving services, investments in new geographic regions, and strong customer repeat and referral business as three main factors in its continuous growth.
Press Release: “Gentle Giant Moving Company Reports Results for Fiscal Year 2007”
About Gentle Giant Moving Company, Inc.
Founded in 1980 and headquartered in Somerville, Massachusetts, Gentle Giant is a premier residential and commercial mover, offering local, interstate, and international service.
Named one of the Boston Business Journal's Best Places to Work in Massachusetts in 2004, 2005, and 2006, winner of the 2006 International Torch Award for Marketplace Ethics by the Better Business Bureau, winner of the Better Business Bureau's Torch Award for Excellence in 2002, 2003 and 2005, eight-time winner of Boston Magazine's "Best of Boston," six-time winner of The Improper Bostonian's "Boston's Best Moving Company" award, five-time winner of the Angie's List "Super Service" award, and 2007 Top Small Workplaces award from the Wall Street Journal and Winning Workplaces, the company's services include craning, piano moving, complete packing and unpacking services, and other related services.
Gentle Giant offers storage facilities and dispatches crews from its fifteen offices in Massachusetts, New Hampshire, New York, North Carolina, Rhode Island, and Virginia. For more information, please call (617) 661-3333 or visit the company online at http://www.gentlegiant.com.